Return / Exchange policy

Returns / Refunds

Our policy lasts 35 days from the ship date. Unfortunately we can’t offer you a refund or exchange after 35 days from ship date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all accessories.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned to Sire warehouse more than 45 days after original ship date.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at talktous@sire-guitars.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at talktous@sire-guitars.com 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

15 replies on “Return / Exchange policy

  • Dan Cistone

    Is the return Policy from the date of purchase or date received? It took 45 day for me to even get it. there’s nothing wrong with it, the neck is too big for me and I’m struggling playing it.

    Reply
    • phil

      Hello Dan. We do fully understand your concern. Is it possible if you can drop a line at our US team on this number 213-210-8976? This can provide you a faster response regarding your situation too.

      Reply
    • geehound9232

      Yes my name is Kenneth McGee I have been reading about the many faults in these bass guitars I ordered one in September 07,2016 and I haven’t gotten it yet I would hate to get one just my luck it will be damage and I will have to send it back its taking me forever to get it what is your policy for canceling an order getting my money back

      Reply
      • phil

        Hello Kenneth. Our sincere apologies for the wait on your bass. As you know our basses are preordered and we manufacture them opby certain batches. This is for our quality purposes. May we ask your order number and in which webstore did you ordered the bass?

        Reply
  • phil

    Our policy lasts 35 days from the ship date. Unfortunately we can’t offer you a refund or exchange after 35 days from ship date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all accessories.

    Reply
  • Brian

    So what am I supposed to do? Just package it up and send it back to you? No RMA or any other interaction? You sent me a guitar and three allen wrenches, but none of them will turn the truss rod. Maybe I’m doing it wrong but there is no documentation with the guitar that describes how to adjust the truss rod. If I cannot turn my own truss rod then this is a useless instrument and I want to return it, but I feel funny just throwing it back in the box and hauling it to the UPS store. I’ve written for support and received no reply at all. If you exchange it will I get one that I can adjust, or should I just give up and ship it back and cross my fingers that you’ll refund some amount of the cost? Sounds like you’re going to ding me pretty hard for having taken it out the box to actually play it.

    So disappointing to have waited so long for this instrument only to find that I can’t turn the truss rod and support is essentially going to be zero.

    Reply
    • phil

      Our apologies Brian about your bass. Let us see what we can do for you regarding your situation. Is it possible if you could call our US hotline at 213-210-8976 for faster communication? You can also drop them a line undee sireguitar@gmail.com.

      Reply
        • phil

          Hello Brian. The email should be sireguitars@gmail.com. I do apologize for this inconvenience on your end. Please send me the following details below and I will personally forward this for our US team.

          *Name:
          *Order Number: (The one you received when ordering online)
          *Email address:
          *Contact Number:

          Reply
  • Tonia Pringle

    I have been trying to reach someone for over a month now. This is ridiculous. I do not get replies on email, and no one ever answers the phone or returns the couple of messages I’ve been able to leave. I ordered a guitar in July. My son’s teacher has informed me the rod is warped and they have not been able to adjust it to correct it. I need to exchange it, do I just send it back with the receipt? I would like some form of communication before I do that. I’m not sure you actually have anyone there!

    Reply
    • phil

      Hello Tonia,

      Greetings from Sire Guitars!

      Our sincere apologies for any inconveniences on your end. Can we ask where did you order your son’s bass? So that we can give the best possible solution for your situation. Again our apologies to you and we look forwardto your response.

      Sincerely,

      The Sire Team
      Sire Guitars

      Reply
  • Adam

    I ordered a bass yesterday. Vintage V7 red 5 string. It says that it has an alder body. It shows a picture with a maple fingerboard. Is that correct? Or does it come with a rosewood fingerboard? Your site as it pertains to specifications can be confusing with the vintage basses because they all show maple fingerboard.

    Reply

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